Privacy Policy

We collect information you provide directly to us — including your name, email address, phone number, shipping and billing address, and order details — when you create an account, place an order, request a quotation, or contact our support team.

We may also automatically collect technical data such as your IP address, browser type, device information, and pages visited, to improve our website and prevent fraud.

Personal information is used strictly to deliver our services: processing orders, arranging delivery, providing customer support, sending order updates, and complying with legal obligations. We do not sell, rent, or trade your personal information to any third party.

Order details — including items purchased, prices, shipping address, and payment status — are retained for warranty, returns, taxation, and accounting purposes for the period required by Indian law.

All payments are processed through PCI-DSS compliant payment gateways (such as Razorpay). We do not store your card number, CVV, UPI PIN, or net-banking credentials on our servers. Payment information is transmitted directly to the payment processor over encrypted connections.

We use cookies and similar technologies to keep you signed in, remember your cart, analyse traffic, and improve our website. You can disable cookies in your browser settings, but some features of the site may not function correctly.

• To process and deliver your orders
• To provide customer support and respond to enquiries
• To send order confirmations, shipping updates, and service-related notifications
• To send marketing communications (only if you opt in)
• To detect, prevent, and address fraud or abuse
• To comply with our legal and regulatory obligations

We may contact you through email, SMS, WhatsApp, or phone regarding your orders, quotations, or support requests. Promotional messages are sent only with your consent, and you can unsubscribe at any time.

We share limited information with trusted service providers solely to fulfil orders — including payment gateways (Razorpay), shipping and logistics partners, SMS/email providers, and cloud hosting providers. These partners are contractually bound to protect your data and use it only for the purposes we specify.

You have the right to access, correct, update, or request deletion of your personal information. You may also withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details below.

We retain your data only as long as necessary for the purposes stated above or as required by law. We use industry-standard administrative, technical, and physical safeguards to protect your information against unauthorised access, alteration, or disclosure.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

For any privacy-related questions or to exercise your rights, please reach us via the contact details listed on our Contact page.